Appointments
How do I book an appointment?
Appointments can be booked through our website or by contacting Echo Beauty directly via social media.
Do I need to pay a deposit?
Yes. A Non-refundable deposit is required to secure all appointments. Deposits come off your final appointment total.
What happens if I need to reschedule?
Appointments may be rescheduled with at least 24 hours notice. Deposits an be transferred to a new booking date if sufficient notice is provided.
What happens if i I cancel?
Cancellations made with less than 24 hours notice may result in the loss of your deposit.
What if I’m running late?
Please let us know as soon as possible. We allow a 15-minute grace period. Clients arriving more than 15 minutes late may need to shorten their services or reschedule.
Do you remove another nail technician’s work?
Yes, however an additional removal fee applies.
Can I bring Inspiration photos?
Absolutely! Inspiration photos are encourages and help us create a design you’ll love. Feel free to reach out to us to send it before your appointment as well!
Please note that exact recreations cannot always be guaranteed.
Can I bring a friend?
Due to limited studio space, additional guests are generally not permitted unless discussed beforehand.
Do you offer mobile appointments?
Mobile appointments are available for selected services and locations. Travel fees may apply.
Nail Appointment Policies
Do you offer repairs?
Yes.
Repairs are available within 72 hours of your appointment if the issue is due to application.
Repairs are NOT provided for:
* Accidental Damage
* Picking or Biting
* Improper Aftercare
* General wear and tear
What if I need an emergency repair?
Emergency Repairs outside of the complimentary period will incur a repair fee.
Do you work on damaged nails?
For your safety, services may be refused if there is:
* Infection
* Open wounds
* Severe nail damage
* Contagious nail conditions
Press On Nails
What comes with my press-on set?
Every set includes:
- Press On Nails
- Cuticle Stick, Nail File, Alcohol Wipes
- Nail Glue + Adhesive Tabs
- Application Instructions
How long do press-ons last?
With proper preparation and application, press ons can last anywhere from several days to 2+ Weeks.
Are press-ons reusable?
Yes. when removed correctly and cared for properly, many sets can be reused multiple times.
How do I know my sizing?
There area few ways to find your perfect fit depending on the type of order you’d like to place:
Ready to Wear Sets
All Echo Beauty RTW sets include a full range of sizes for that specific shape and length. This means you’ll receive multiple nail sizes, allowing you to find the best fit for each finger at home.
Because every set is included, RTW sets are a. Great option if you’re unsure of your measurements or want a set that can be easily shares, adjusted, or reused.
Custom Press On Sets
For custom press ons, I recommend purchasing a sizing kit to ensure the perfect fit. Your sizing kit will include sample nails in your chosen shape and length, allowing you to accurately determine your size before your custom set is created.
The best part? The cost of your sizing kit will be deducted from your custom press ons order when you proceed with your set.
In-Person Sizing Consultation
If you’re local to Melbourne, you can also book a consultation where we’ll:
- Professionally size your nails
- Discuss your design ideas
- Select your preferred shape and length
- Plan your custom set together.
This is the most accurate option and ensures your custom press-ons are tailored specifically to you.
If youre ever unsure which option is best, feel free to reach out - I’m always happy to find the perfect fit for your next set. ♡
Are all sets handmade?
Yes. Echo Beauty is proudly a one woman business, with every order designed, created, packed and shipped by Kaisha.
Shipping
Where do you ship?
Australia-Wide shipping is available.
How long does shipping take?
Processing times vary depending on whether our order is:
- Ready to Ship
- Made to Order
- Custom Designed
Shipping Estimates will be displayed at checkout.
Once my order is shipped, are you responsible for delays?
No. Once parcels have been handed to the shipping provider. Delivery times are outside our control.
Do you offer express shipping?
Yes, express shipping options are available at checkout.
What if my parcel is lost?
If a parcel is marked as delivered, Echo Beauty cannot be held responsible for missing parcels. We recommend contacting the shipping provider directly.
Returns & Refunds
Do you accept returns?
Due to hygiene reasons, we cannot accept returns.
Can I receive a refund?
Echo Beauty does NOT offer refunds for change of mind, incorrect sizing selected by customer, or general wear and tear.
However, you may be entitled to a refund, replacement, repair, or gift card if:
- The product arrives damaged or faulty.
- The product is significantly different from what was ordered.
- The product is not as described.
- The product is unsafe to use.
- There is a major manufacturing defect.
What is not eligible for a refund?
- Change of mind
- Incorrect size selection
- General wear and tear
- Damage caused by improper use from consumer.
- Delays caused by shipping providers.
- As every set is handmade, slight variations in artwork, colour placement, and embellishment positioning may occur. These variations are not considered faults and are part of the unique nature of handcrafted products.
What if my order arrives damaged?
Please contact us within 48 hours of receiving your order with photographs of the damage.